Developing a Balanced Scorecard for Public Health

Woodward G, Manuel D, Goel, V. June 2004

Public health has a mandate to promote and protect health and prevent disease in the population. Recent events such as the Walkerton tainted water crisis, the SARS outbreak and the West Nile Virus have reinforced the critical role of public health and the importance of performance assessment and accountability.

This report illustrates the principles involved in developing a balanced scorecard to facilitate improvements in service quality and effectiveness, and to support strategic and operational planning.

Keywords: Public health Performance measurement