{"id":10629,"date":"2023-06-07T06:15:23","date_gmt":"2023-06-07T10:15:23","guid":{"rendered":"https:\/\/icesontario.wpengine.com\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/"},"modified":"2026-05-26T16:26:58","modified_gmt":"2026-05-26T20:26:58","slug":"differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits","status":"publish","type":"ahrq_project","link":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/","title":{"rendered":"Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19 pandemic. To evaluate the provincial virtual urgent care pilot program, the research team is investigating the differences in healthcare utilization, healthcare costs and outcomes among patients using virtual urgent care services compared to traditional in-person emergency department visits. The data will help inform provincial policy decisions and support a structured, sustainable expansion of virtual urgent care in Ontario.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19 pandemic. To evaluate the provincial virtual urgent care pilot program, the research team is investigating the differences in healthcare utilization, healthcare costs and outcomes among patients using virtual urgent care services compared [&hellip;]<\/p>\n","protected":false},"template":"","migration-helper-automated":[],"migration-manual":[],"organization_type":[],"project_status":[105],"response_type":[109],"class_list":["post-10629","ahrq_project","type-ahrq_project","status-publish","hentry","project_status-completed","response_type-research-project"],"acf":{"project_id":"2020-053\/ 2022 0950 117 000","project_id_year":2020,"ices_scientist":[1095],"principal_investigators":null,"knowledge_user":"Virtual Urgent Care Provincial Evaluation Committee Meeting","client":"","objectives":"","results":"","availability_of_results":"","pia_approved":null,"infographic":"","sitecore_item_id":"93BA0AD5-E88F-473B-9455-8560E0746223","sitecore_item_name":"Differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care","sitecore_field_values":"{\n  \"Link\": \"<link text=\"44. Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits\" linktype=\"javascript\" url=\"javascript:void(0);\" anchor=\"\" title=\"44. Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits\" \/>\",\n  \"Highlights\": \"<p><strong>Project ID:<\/strong> 2020-053\/ 2022 0950 117 000<br \/>n<strong>Type of Response:<\/strong> Research project<br \/>n<strong>Knowledge User:<\/strong> Virtual Urgent Care Provincial Evaluation Committee<br \/>n<strong>ICES Scientists:<\/strong> <a href=\"~\/link.aspx?_id=4A1034A0524846A2805E20FBC57B1237&amp;_z=z\">Michael Paterson<\/a>, <a href=\"~\/link.aspx?_id=961C7CF5612D4A1AACD89933C17397A9&amp;_z=z\">Lesley Plumptre<\/a><br \/>n<strong>Summary:<\/strong> The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19 pandemic. To evaluate the provincial virtual urgent care pilot program, the research team is investigating the differences in healthcare utilization, healthcare costs and outcomes among patients using virtual urgent care services compared to traditional in-person emergency department visits. The data will help inform provincial policy decisions and support a structured, sustainable expansion of virtual urgent care in Ontario.<br \/>n<strong>Status: <\/strong>In progress<\/p>\",\n  \"Line\": \"<hr>\"\n}"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits<\/title>\n<meta name=\"description\" content=\"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits\" \/>\n<meta property=\"og:description\" content=\"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/\" \/>\n<meta property=\"og:site_name\" content=\"ICES\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ICESOntario\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-26T20:26:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ices.on.ca\/wp-content\/uploads\/2024\/11\/ic-es-data-discovery-better-health-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\\\/\",\"url\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\\\/\",\"name\":\"ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#website\"},\"datePublished\":\"2023-06-07T10:15:23+00:00\",\"dateModified\":\"2026-05-26T20:26:58+00:00\",\"description\":\"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AHRQ Projects\",\"item\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/services-for-researchers\\\/all-projects\\\/ahrq-projects\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/\",\"name\":\"ICES\",\"description\":\"POPULATION-BASED HEALTH RESEARCH THAT MAKES A DIFFERENCE\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#organization\"},\"alternateName\":\"Institute for Clinical Evaluative Sciences\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#organization\",\"name\":\"ICES\",\"alternateName\":\"Institute for Clinical Evaluative Sciences\",\"url\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ices.on.ca\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/ices-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.ices.on.ca\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/ices-logo.png\",\"width\":\"676\",\"height\":\"618\",\"caption\":\"ICES\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ices.on.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ICESOntario\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ices-research-institute\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits","description":"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/","og_locale":"fr_FR","og_type":"article","og_title":"ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits","og_description":"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19","og_url":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/","og_site_name":"ICES","article_publisher":"https:\/\/www.facebook.com\/ICESOntario\/","article_modified_time":"2026-05-26T20:26:58+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.ices.on.ca\/wp-content\/uploads\/2024\/11\/ic-es-data-discovery-better-health-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/","url":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/","name":"ICES | Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits","isPartOf":{"@id":"https:\/\/www.ices.on.ca\/fr\/#website"},"datePublished":"2023-06-07T10:15:23+00:00","dateModified":"2026-05-26T20:26:58+00:00","description":"The Ministry of Health supported an initiative of a pilot virtual urgent care program involving 8-16 settings across Ontario in response to Covid-19","breadcrumb":{"@id":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/differences-in-health-care-utilization-costs-and-outcomes-for-patients-using-virtual-urgent-care-services-vs-ed-visits\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ices.on.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"AHRQ Projects","item":"https:\/\/www.ices.on.ca\/fr\/services-for-researchers\/all-projects\/ahrq-projects\/"},{"@type":"ListItem","position":3,"name":"Differences in healthcare utilization, costs and outcomes for patients using virtual urgent care services vs. ED visits"}]},{"@type":"WebSite","@id":"https:\/\/www.ices.on.ca\/fr\/#website","url":"https:\/\/www.ices.on.ca\/fr\/","name":"ICES","description":"POPULATION-BASED HEALTH RESEARCH THAT MAKES A DIFFERENCE","publisher":{"@id":"https:\/\/www.ices.on.ca\/fr\/#organization"},"alternateName":"Institute for Clinical Evaluative Sciences","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ices.on.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.ices.on.ca\/fr\/#organization","name":"ICES","alternateName":"Institute for Clinical Evaluative Sciences","url":"https:\/\/www.ices.on.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.ices.on.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.ices.on.ca\/wp-content\/uploads\/2023\/04\/ices-logo.png","contentUrl":"https:\/\/www.ices.on.ca\/wp-content\/uploads\/2023\/04\/ices-logo.png","width":"676","height":"618","caption":"ICES"},"image":{"@id":"https:\/\/www.ices.on.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ICESOntario\/","https:\/\/www.linkedin.com\/company\/ices-research-institute\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/ahrq_project\/10629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/ahrq_project"}],"about":[{"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/types\/ahrq_project"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/ices_scientist\/1095"}],"wp:attachment":[{"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/media?parent=10629"}],"wp:term":[{"taxonomy":"migration-helper-automated","embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/migration-helper-automated?post=10629"},{"taxonomy":"migration-manual","embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/migration-manual?post=10629"},{"taxonomy":"organization_type","embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/organization_type?post=10629"},{"taxonomy":"project_status","embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/project_status?post=10629"},{"taxonomy":"response_type","embeddable":true,"href":"https:\/\/www.ices.on.ca\/fr\/wp-json\/wp\/v2\/response_type?post=10629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}