Many quality improvement initiatives in health care measure both clinical outcomes and client perspectives such as satisfaction. In Canada, the largest such initiative is the annual Hospital Report in Ontario. The Ontario Ministry of Health and Long-Term Care (MOHLTC) and the Ontario Hospital Association (OHA) sponsor the Hospital Report project to produce annual, publicly available descriptions of hospital performance across Ontario in five sectors: Acute Care, Emergency, Complex Continuing Care, Rehabilitation, and Mental Health. The Hospital Report project includes performance indicators for hospitals in four quadrants of a balanced scorecard: 1) Clinical Utilization and Outcomes; 2) System Integration and Change; 3) Financial Performance and Condition; and, 4) Client Perspectives.
The purpose of this project is to examine the relationship between Clinical Utilization and Outcomes and Client Perspectives using data collected as part of the Rehabilitation component of the Hospital Report project.